I messaged back & forth with the company asking questions & for more pics of 2 different wigs, the 8/18/60 & the 4/12/613. I have recently lost most of my hair due to treatment & have been shopping around for months trying to find a wig similar to my own natural hair. Unfortunatly it is imposible to find a neutral blonde wig with no roots. I ordered a couple of wigs from this company after very quick & responsive communication with them. The wigs are great quality, beautiful color, soft, love the 4x4 closure or free parting of the wigs, and i personally love the density as it isn't overly thick (which in my opinion looks very fake on my head anyway because i feel like i have a small head) The density was perfect for me and close to my own natural hair. All of these great qualities being stated, I decided not to keep either wig and continue my search for one that is the perfect color for me. The 8/18/60 is just over all too dark for me, would love if they could make one like it with the platinum highlights mixed with a medium or dark blonde instead of brown. The 4/12/613 i liked better as it is lighter and more blonde, however I dont really care for the red highlights in it. Also I dont like the dark roots. Every blonde wig I find has dark roots, not all blondes have dark/black roots. On the other end of the blonde spectrum, platinum blonde wigs are the only blonde wigs I can find that dont have dark roots. Some blondes are actual blondes, with just a nuetral blonde color with matching roots. Its not just this company, I have tried a dozen and cant find one that makes one. I did order a few months ago and keep one of the 4/12/613 wigs and had a hair dresser friend of mine do a 'bleach wash' over it to try to lighten the red and the roots, however it definitely compromised the integrity of the hair and made it dry and poufed up/very fluffy. No matter what i tried, soaking in coconut oil, moisturizing shampoo & conditioner, deep conditioning, flat iron, silicon spray, no amount of efforts would bring the wig back from the damage done, i still wore it as I continue my search for replacement. It wasnt unwearable but definitely not like it was when it was new. So that is why i ordered the 4/12/613 again to give the color another try. Anyway definitely recommend this company and their products. Great customer service! Just for me personally, still trying to find the perfect color and none of these are it for me.